Create a Report to Track Issues by Labels

I am trying to create a report where I can see how many tickets/request we get and filter them by the label. For instance, I want to see how many issues are labeled Printer. However, I have only been able to search the issues by the labels, not see the total issues by label. 

2 answers

Hey there,

You can use the dashboard gadget "Two Dimentional Filter statistics" and put in YAxis the labels field and Issue Type on XAxis, or you can use the "Pie Chart" Gadget and select as Statistic Type "Labels" 

Hope that helped.

BR, Athina

Hello Athina, 

Thank you for the suggestions. I like that except for the fact that the Pie Chart counts all the tickets that we have gotten and the Two Dimentional Filter statistics counts only the open ones. I whish I could have a time filter where I can set it up to view the last 7 days, month, 3 months, 48 hours, etc. Any ideas on how? 

 

Thanks, 

 

Andrea 

0 vote

You could export your tickets/request to Excel using the Better Excel add-on, then in Excel:

  1. Filter those to the target period(s)
  2. Create a pivot table that counts the issues having a given label
  3. Even draw a pivot chart from that

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