I would like to copy a custom field of a users fullname to the assignee. I have tried to use a Post-Function which Copy the value from one field to another the problem is that the fullname for some reason is not matched in the assignee. I guess since assignee works with usernames and not the users fullname.
Is there a way around this ?
This is a database field it connects to our CRM system. What i would like is to take the Customer Responsible Consultant which is saved in that Custom Field and assign the issue automatically to him for that i want to copy the database field (fullname in CRM) and assign it correctly. Now it seems to create a user automatically.
We use JIRA Software 7.1.10
If you really must store the user by display name (I don't think you need to, the db field should support storing one field and displaying another), then you need to look up the user by display name. Eg https://answers.atlassian.com/questions/184903
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