Copy Organisation into another project

Service Desk v3.3.0

jira v 7.3.0


Hi there

Wondering if anyone is aware of a s 'simple' method to copy all organisations defined in one service desk project to another service desk project?  


2 answers

0 vote

Hi Maria,

I have not seen this implelmented but I did find a post where ScriptRunner was being used.  It may require some additional tweaking on your end to get the final result to be what you want but hopefully this can help you get started.



Hi Maria, 

I would suggest to try the following script. I 'll be honest with you, I have not tested it thoroughly but give it a chance and if it fails shout will troubleshoot it together... 

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.project.Project
import com.atlassian.jira.user.ApplicationUser
import com.atlassian.servicedesk.api.organization.CustomerOrganization
import com.atlassian.servicedesk.api.organization.OrganizationService
import com.atlassian.servicedesk.api.ServiceDeskManager
import com.atlassian.servicedesk.api.ServiceDeskService
import com.atlassian.servicedesk.api.organization.OrganizationService
import com.atlassian.servicedesk.api.util.paging.SimplePagedRequest
import com.atlassian.servicedesk.api.ServiceDesk
import com.onresolve.scriptrunner.runner.customisers.WithPlugin


def projectFromKey = "ABCC"
def projectToKey = "ABCCD"
def asUser = ComponentAccessor.userManager.getUserByKey("admin")

def fromProject = ComponentAccessor.projectManager.getProjectObjByKey(projectFromKey)
def toProject = ComponentAccessor.projectManager.getProjectObjByKey(projectToKey)

getOrganizationsForProject(asUser, fromProject).each {
addOrganizationToProject(it, toProject)

void addOrganizationToProject (CustomerOrganization organization, Project project) {
def organisationService = ComponentAccessor.getOSGiComponentInstanceOfType(OrganizationService)
def adminUser = ComponentAccessor.getJiraAuthenticationContext().loggedInUser
def sdProjectId = getServiceDeskForProject(project)?.id

if (! organization || ! sdProjectId) {
log.debug "Could not find organization $organization or service desk project $project"

def organizationServiceDeskUpdateParameters = organisationService

def result = organisationService.addOrganizationToServiceDesk(adminUser, organizationServiceDeskUpdateParameters)
if (result.isLeft()) {
log.error "Could not add organization to project ${project.key}. Reason ${result.left().get()}"

ServiceDesk getServiceDeskForProject(Project sdProject) {
def serviceDeskManager = ComponentAccessor.getOSGiComponentInstanceOfType(ServiceDeskManager)
def serviceDeskProject = serviceDeskManager.getServiceDeskForProject(sdProject)

if (serviceDeskProject.isLeft()) {
log.error "${serviceDeskProject.left().get()}"
return null


List <CustomerOrganization> getOrganizationsForProject (ApplicationUser user, Project project) {
def serviceDeskService = ComponentAccessor.getOSGiComponentInstanceOfType(ServiceDeskService)
def srcServiceDesk = serviceDeskService.getServiceDeskForProject(user, project)

if (srcServiceDesk.isLeft()) {
log.error "Could not find service desk id for project ${project?.key}.\n${srcServiceDesk.left().get()}"
return []

def srcServiceDeskProjectId = srcServiceDesk.right().get().id
def organisationService = ComponentAccessor.getOSGiComponentInstanceOfType(OrganizationService)
def pagedRequest = new SimplePagedRequest(0, 50)
def organizationQuery = organisationService

// because this is a paged response it will return only the first 50 organizations in a project. If you want more you have to
// iterate over all pages and collect the results to a list
def pagedResponse = organisationService.getOrganizations(user, organizationQuery)
if (pagedResponse.isLeft()) {
log.error "${pagedResponse?.left()?.get()}"


Paste this in the script console and ignore any errors you may get. Check the logs for "real" errors 

Let me know the result ...

Kind regards, Thanos

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

86 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you