Confused permission exception when we have not associated with any templates for specific issue type

Hi Team,

We try to export several JIRA tickets with the option ‘Export Issues (Xporter for JIRA)’ in bulk change.

We got following message on the page:

Unable to export the selected issues. You don't have permissions to use Xporter for JIRA for the following issues: BIF-700;

With our investigating, we found it's not real permission problem. The root cause is we have not associatd templates to the issue type of BIF-700. After we set up the association, it works expectedly.

The above exception message for the case really makes people confused.

Could you please refine it?



1 answer

1 accepted

0 votes
Accepted answer

Hi Jay,

Ok, we will improve that message. Thank you for your feedback!

Best Regards

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Marketplace Apps

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,701 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you