Confluence Server Connection Timed out HTTPS

[Wendy Mungovan]

After upgrading to Confluence 6.6 from 5.x I can't get the HTTPS connection to connect from the browser.  There are no error messages in the log and Tomcat is listening on the port. 

$ netstat -lant | grep 8443
tcp6 0 0 :::8443 :::* LISTEN

(trying to connect from the terminal just to see if the page responds)

$ curl -IL http://<ourURL>:8443
curl: (7) Failed connect to <ourURL>:8443; Connection timed out

<Connector port="8443"   maxHttpHeaderSize="8192"                   maxThreads="150" minSpareThreads="25"                     protocol="org.apache.coyote.http11.Http11NioProtocol"                 enableLookups="false" disableUploadTimeout="true"                  acceptCount="100" scheme="https" secure="true"

  clientAuth="false" sslProtocol="TLSv1" sslEnabledProtocols="TLSv1,TLSv1.1,TLSv1.2" SSLEnabled="true"

URIEncoding="UTF-8"

keyAlias="confluence" keystoreFile="<our JKS>" keystorePass="<our key>$" keystoreType="JKS"/>

[Wendy Mungovan · Accepted solution]

Thank you. Apparently AWS has another step to open a port.  Once that was done everything works.

[Nic Brough -Adaptavist-]

Connection timeout simply means nothing responds on that address and port. 

Can you use curl to test from the server itself?  localhost first and then the url.  I'd also want to check firewalls and network routing.

[Wendy Mungovan]

Thank you.

That curl was from the same machine.  If I use localhost instead of the url I get a SSL failure.  I think it might be something with the port not being open because i just tried switching it to 8090 (the HTTP port) and it is happy but then HTTP is not. 

[Nic Brough -Adaptavist-]

I suspect that your certificate does not match "localhost" (that makes sense, it should match the url you're going to run on).

There's definitely something blocking the port - check your firewalls.