Configure issue priority based on email priority?

Jenifer Kuntz July 20, 2017

Can the priority of an issue be set based on the email priority from Outlook?

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MattS
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July 20, 2017

If the incoming email is set to a high priority, the corresponding issue will be created with a higher priority than the default priority that is set in your JIRA system.

https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

So you should see it working

MattS
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July 20, 2017

This is the standard JIRA incoming email handler, not the Email This Issue add-on

Jenifer Kuntz July 20, 2017

Thanks, Matt, 

There is another functionality that I need JETI for.  I am hoping that it also does this but need to make sure.

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