HI, I would need to know how to solve the following situation in vertygo settings.
I have a workflow with state 1, 2,3, 4. 3 can return to 1 or 4, if returns to 1, passes back through 2 and 3, but the SLA is different from the first instance.
How could I set this up? can be generated over custon event by post function?
Are you trying to run different SLA on each status, in which case each time that you're transitioning, add a post function that fires an even, in the SLA agreement time, add a condition which matches the status. Something like status = Open. So if it matches that status then the SLA for that status will show up.
thanks for the reply.
In states 1, 2 and 3, have an associated event, which are the ones I use the first time through the issue by those states workflow. What I need is when the request passes through the circuit again, understand that there are other values of time agreement.
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