The Plugin you are referring to is only supported by NETAPSYS and is only supported on JIRA Server 6.3 - 6.3.15. You are likely running into issues because the Plugin has not been updated in some time, and is not supported on more recent versions of JIRA. I would recommend contacting NETAPSYS.
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
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