Change sender info when using Automation for JIRA to send emails.


I've been looking at using the Automation for JIRA plugin but have noticed that everything that gets sent out (if using to send emails) will be done as "Automation for JIRA" instead of the agent kicking off the manual trigger.

This doesn't look very clean from a customer view so would like to know if we can change it so the agent's name gets used instead.

Is this a possibility?



4 answers

1 accepted

3 votes
Accepted answer
Andreas Knecht Community Champion Aug 27, 2017

Hi Larry,

It depends a bit on if you are in Cloud or Server.

In Cloud we currently only allow changing the 'Reply-to' address.  There's issues with SPAM filters to make it difficult to change the from address in cloud right now (we do have an issue open right now to allow changing of the from name at least -


In server you can set the from name already and you can use smart-values!

So in server you can simply edit the 'From' field and use this as its value:

"{{initiator.displayName}}" <{{initiator.emailAddress}}>

'initiator' is the user that triggered the event so in your example, the agent that ran the manual trigger.



Hi Andreas,


Yes, it is the cloud version.   Thanks for the reply, it makes sense about the limitation.  We'll just have to make do with it for the time being.




0 votes
Susan Ostreicher Community Champion Sep 08, 2017

Hi Andreas, 

Thanks for this information.  I clicked the link to the open issue, but it redirects me to your customer portal. Is there a way I can view the issue and start watching it?



Andreas Knecht Community Champion Sep 08, 2017

Hi Susan,

It's an annoying limitation with JIRA Service Desk, where if you have a Service Desk customer account, you can't view issues in a software project (even if those issues are public).  You can view the issue when you log out.

We'll also notify this community post when we release a fix.



Susan Ostreicher Community Champion Sep 08, 2017

Got it, thanks!

Hi @Andreas Knecht,

First of All, Automation for JIRA Cloud is awesome!

Is there a update about this open issue: AUT-281 ?

For Jira Cloud, is it possible to set the from name at least to the header contain?

If yes, how can I do that?



@Andreas Knecht, Any progress?  Working with a client on Cloud and this would be a great help.

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