I've been looking at using the Automation for JIRA plugin but have noticed that everything that gets sent out (if using to send emails) will be done as "Automation for JIRA" instead of the agent kicking off the manual trigger.
This doesn't look very clean from a customer view so would like to know if we can change it so the agent's name gets used instead.
Is this a possibility?
It depends a bit on if you are in Cloud or Server.
In Cloud we currently only allow changing the 'Reply-to' address. There's issues with SPAM filters to make it difficult to change the from address in cloud right now (we do have an issue open right now to allow changing of the from name at least - https://codebarrel.atlassian.net/browse/AUT-281).
In server you can set the from name already and you can use smart-values!
So in server you can simply edit the 'From' field and use this as its value:
'initiator' is the user that triggered the event so in your example, the agent that ran the manual trigger.
It's an annoying limitation with JIRA Service Desk, where if you have a Service Desk customer account, you can't view issues in a software project (even if those issues are public). You can view the issue when you log out.
We'll also notify this community post when we release a fix.
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