Change outgoing email address in automation add-on

Hello, I recently install the Automation Lite Add-On and everything works great except the outgoing email address when an email is sent.

Currently all the emails are using the address

Is there a way to change this address or at least add a Reply-To address?

Thanks a lot and congratulations for the add-on!


1 answer

0 vote
Nick Menere Community Champion Nov 15, 2017

Hi Diego,

Unfortunately it is really complicated to change the from address as Amazon AWS (who we use to send email) are ultra strict and jump on any chance to to mark things as spam.

It is possible but requires a lot of ugly work both from us and customers. It hasn't bubbled to the top of our priority list yet.

Even Atlassian's solution is pretty manual -

In regards to changing teh reply-to there is an option under "More options" to set this:

Screen Shot 2017-11-16 at 11.43.14 am.png



Nick Menere [Code Barrel Founder]

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