Cannot install bigpicture or biggantt

This email was sent by one of our customers:

Hi

Currently I’m evaluating bigpicture, and I made a Jira update from 6.3 to 7.2. I already uninstall and install the plug in. But still facing this problem:

I installed bigpicture and bicpicture enterprise.

2017-02-02 08:13:45.525 [UpmAsynchronousTaskManager:thread-1] INFO com.softwareplant.util.integration.jiraserver.JiraUpgradeTask - bigpicture upgrade - flushAll() because DB upgrade should run before
2017-02-02 08:13:45.619 [active-objects-init-JiraTenantImpl{id='system'}-0] DEBUG com.softwareplant.bigpicture.upgrade.ao.v7.DatabaseUpgradeV7 - bigpicture:DatabaseSchemaUpgrade(6->7) 	Time:[00:00:00.000]	Total:[00:00:00.011]	Process:[Started]
com.atlassian.activeobjects.internal.ActiveObjectsSqlException: There was a SQL exception thrown by the Active Objects library:
Database:
	- name:Microsoft SQL Server
	- version:11.00.3339
	- minor version:0
	- major version:11
Driver:
	- name:jTDS Type 4 JDBC Driver for MS SQL Server and Sybase
	- version:1.3.1
java.sql.SQLException: The object 'U_AO_0456E7_GLOBAL_1721458262' is dependent on column 'LINK_ID'.
	at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.migrate(EntityManagedActiveObjects.java:53)
	at com.softwareplant.bigpicture.upgrade.ao.v7.DatabaseUpgradeV7.initialize(DatabaseUpgradeV7.java:22)
	at com.softwareplant.util.integration.jiraserver.JiraDatabaseSchemaUpgradeTask.initialize(JiraDatabaseSchemaUpgradeTask.java:42)
	at com.softwareplant.util.integration.jiraserver.GenericUpgradeTask.runUpgrade(GenericUpgradeTask.java:33)
	at com.softwareplant.util.integration.jiraserver.JiraDatabaseSchemaUpgradeTask.upgrade(JiraDatabaseSchemaUpgradeTask.java:33)
	at com.atlassian.activeobjects.internal.ActiveObjectUpgradeManagerImpl$1.doInTransaction(ActiveObjectUpgradeManagerImpl.java:68)
	at com.atlassian.activeobjects.internal.ActiveObjectUpgradeManagerImpl$1.doInTransaction(ActiveObjectUpgradeManagerImpl.java:64)
	at com.atlassian.sal.core.transaction.HostContextTransactionTemplate$1.doInTransaction(HostContextTransactionTemplate.java:21)
	at com.atlassian.jira.DefaultHostContextAccessor.doInTransaction(DefaultHostContextAccessor.java:34)
	at sun.reflect.GeneratedMethodAccessor192.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:497)
	at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
	at com.sun.proxy.$Proxy396.doInTransaction(Unknown Source)
	at sun.reflect.GeneratedMethodAccessor192.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:497)
	at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)
	at com.sun.proxy.$Proxy396.doInTransaction(Unknown Source)
	at com.atlassian.sal.core.transaction.HostContextTransactionTemplate.execute(HostContextTransactionTemplate.java:18)
	at sun.reflect.GeneratedMethodAccessor214.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:497)
	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
	at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207)
	at com.sun.proxy.$Proxy911.execute(Unknown Source)
	at com.atlassian.activeobjects.internal.SalTransactionManager.inTransaction(SalTransactionManager.java:42)
	at com.atlassian.activeobjects.internal.AbstractLoggingTransactionManager.doInTransaction(AbstractLoggingTransactionManager.java:16)
	at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.executeInTransaction(EntityManagedActiveObjects.java:204)
	at com.atlassian.activeobjects.internal.ActiveObjectUpgradeManagerImpl.upgrade(ActiveObjectUpgradeManagerImpl.java:64)
	at com.atlassian.activeobjects.internal.ActiveObjectUpgradeManagerImpl.upgrade(ActiveObjectUpgradeManagerImpl.java:36)
	at com.atlassian.activeobjects.internal.AbstractActiveObjectsFactory.upgrade(AbstractActiveObjectsFactory.java:87)
	at com.atlassian.activeobjects.internal.AbstractActiveObjectsFactory.create(AbstractActiveObjectsFactory.java:67)
	at com.atlassian.activeobjects.internal.DelegatingActiveObjectsFactory.create(DelegatingActiveObjectsFactory.java:32)
	at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:91)
	at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:86)
	at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:38)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:745)
Caused by: java.sql.SQLException: The object 'U_AO_0456E7_GLOBAL_1721458262' is dependent on column 'LINK_ID'.
	at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:372)
	at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2988)
	at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2421)
	at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:671)
	at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:613)
	at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:572)
	at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:809)
	at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1288)
	at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1241)
	at org.apache.commons.dbcp2.DelegatingStatement.executeUpdate(DelegatingStatement.java:234)
	at org.apache.commons.dbcp2.DelegatingStatement.executeUpdate(DelegatingStatement.java:234)
	at net.java.ao.DatabaseProvider.executeUpdate(DatabaseProvider.java:2238)
	at net.java.ao.DatabaseProvider.executeUpdateForAction(DatabaseProvider.java:2294)
	at net.java.ao.DatabaseProvider.executeUpdatesForActions(DatabaseProvider.java:2266)
	at net.java.ao.schema.SchemaGenerator.migrate(SchemaGenerator.java:91)
	at net.java.ao.EntityManager.migrate(EntityManager.java:128)
	at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.migrate(EntityManagedActiveObjects.java:51)
	... 54 more

2 answers

Hi, 

We have identified the issue. 
It is related to failure during database update on Microsoft SQL servers. 
There is no "easy to implement" solution for that issue but you will find steps to fix the issue manually below: 
1. Please ask your JIRA database administrator to drop the unique index "U_AO_0456E7_GLOBAL_1721458262" on column "LINK_ID" on table "AO_0456E7_GLOBAL_LINK". 
2. Disable/enable a plugin to deactivate and perform plugin database upgrade once again. 

For me Disable/Enable has done the trick

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