I have a 50 user license, purchased at the same time, under the same PO as for Jira. I cannot get it installed, keep getting 'License Key is invalid' and "The following license key will not be effective since you already have a Atlassian Marketplace generated license". Right, I do. It's the one I'm trying to install.
So what am I supposed to do? I can't even find a real person to talk to here.
Daniel from Zephyr pointed me in the right direction. I was trying to install an Atlassian provided license in the spot intended for a Zephyr provided license.
So ... not seeing a spot on this page where I can mark this as resolved. Perhaps it will appear when I click on the 'answer' button.
I should add that there is one more wrinkle, probably the reason I'm having trouble. We had an older site where maintenance expired, and I relocated it under a newer server that does have support. It looks like remants of the old site's zephyr are still lurking. The server id I see under the new site is actually the old site's ID. How do I make that go away? I've uninstalled and removed the zephyr plugin several times. Started fishing around in my new underlying mysql database hoping I can stumble onto it there, but so far no joy.
Sorry, I had my two instances mixed up. The Site ID is fine. Still can't use my purchased Zephyr though, because I can't get this license in. Is there a real person at Atlassian to talk to? This type of support, for the amount of money we're paying for this stuff, is a bit hard to swallow.
It started as any story starts, on a normal, rainy day. Admin meets App, and her name was Klok2, and like any first relationship we were both trying to make it work but neither one knew what...
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