I have a 50 user license, purchased at the same time, under the same PO as for Jira. I cannot get it installed, keep getting 'License Key is invalid' and "The following license key will not be effective since you already have a Atlassian Marketplace generated license". Right, I do. It's the one I'm trying to install.
So what am I supposed to do? I can't even find a real person to talk to here.
Daniel from Zephyr pointed me in the right direction. I was trying to install an Atlassian provided license in the spot intended for a Zephyr provided license.
So ... not seeing a spot on this page where I can mark this as resolved. Perhaps it will appear when I click on the 'answer' button.
I should add that there is one more wrinkle, probably the reason I'm having trouble. We had an older site where maintenance expired, and I relocated it under a newer server that does have support. It looks like remants of the old site's zephyr are still lurking. The server id I see under the new site is actually the old site's ID. How do I make that go away? I've uninstalled and removed the zephyr plugin several times. Started fishing around in my new underlying mysql database hoping I can stumble onto it there, but so far no joy.
Sorry, I had my two instances mixed up. The Site ID is fine. Still can't use my purchased Zephyr though, because I can't get this license in. Is there a real person at Atlassian to talk to? This type of support, for the amount of money we're paying for this stuff, is a bit hard to swallow.
Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs