Cannot enable the plugin

I don't have any problem installing the plugin but I cannot enable it. ¿What can be the problem? Thanks

2 answers

Few things you can try

  • go to manage add-ons and see if it is enabled from there
  • check if all modules are activated.
  • if still does not work, then uninstall the plugin, install it again, stop the server, delete the plugin caches and restart jira.
  • Still fails, then manually copy the plugin jar in the installed plugins folder and follow step 3 above.

 

Hope this helps.,

Rahul

 

Hi Rahul,

I have tried all the points, but nothing changes. 

  • I cannot enable from "manage add-ons"
  • All the modules are deactivated (and cannot activate them)
  • Installing manually works, but cannot enable it

Thanks,

Arkaitz

Is your JIRA version > 6.4.3?

The plugin is only compatible for JIRA version more than 6.4.3.

Rahul

Our JIRA version is 7.0.5

Any other solution?

Thanks,

check if the version of the plugin is compatible with JIRA 7.0

Rahul

 

 

I downloaded the version 1.1 and my JIRA version is 7.0.5. Everything looks correct but doesn't work sad

@Arkaitz Bastida have you tried last version 1.1.1?

I have tried the steps above, but nothing changed. ¿Is there any other solution or is it a bug that you are working on?

Thanks,

Arkaitz Bastida

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

128 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you