In Cloud we don't currently allow changing the 'From' field. There's issues where SPAM filters might kick in, if we change this field yet the e-mail gets sent via our Cloud infrastructure.
We have https://codebarrel.atlassian.net/browse/AUT-281 to improve this by allowing you to change the from name at least, but it might suffer from the same SPAM issues. We've got quite a few higher priority items in our backlog at the moment so it will be a while before we can get to this, but we'll let you know when we get a chance to work on this.
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
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