Can the "Send Email" action be configured to be sent from a custom address?

The "more options" drop down has a field labeled "from" but it is greyed out. Is this because we have the Lite version or is this not possible change?

1 answer

0 votes
Andreas Knecht Community Champion Oct 05, 2017

Hi Jamie,

In Cloud we don't currently allow changing the 'From' field.  There's issues where SPAM filters might kick in, if we change this field yet the e-mail gets sent via our Cloud infrastructure.

We have https://codebarrel.atlassian.net/browse/AUT-281 to improve this by allowing you to change the from name at least, but it might suffer from the same SPAM issues. We've got quite a few higher priority items in our backlog at the moment so it will be a while before we can get to this, but we'll let you know when we get a chance to work on this.

Cheers,
  Andreas

Hi Andreas,

and to allow to use a different email server than codebarrel would not be easier? It would be more welcome from our point of view, now, we are using another add-on, to pick up Automation actions and send email, just to deliver them from our own domain.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Marketplace Apps

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,687 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you