Can the Time to SLA plugin be used on a specific issue type without separating the workflow?

Jon Jones March 9, 2018

We have a project that shares workflows with all issue types, but we don't want the SLA to apply to some issue types sharing the workflow. Is there a way to toggle this, or does the workflow need to be separated?

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Tuncay Senturk
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March 9, 2018

Hello Jon,

Simply add JQL to your SLA definition. e.g: issuetype in (Bug, Defect)

That should make the trick

Cheers

Jon Jones March 9, 2018

Thank you! It worked beautifully.

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