Can't get it to work

Hi to all. It seems that I am running in some kind of a problem with this add-on.

Whatever I do cannot get it to work. My Jira version is 6.2.5.

I have assigned a Permission shame to the user.

Then this user is assigned to a team. If y check the user permissions to work on issue, they are ok. I tried even to add the user to Group with the required permissions but the user can still see the Work log info. The strange thing is that the user indeed cannot log work and everything else is working in accordance with the permission scheme.

Please advise on this.

1 answer

Hi Dimitar,

Can you please confirm you have a valid license for the plugin? It can be an evaluation license of course but it must be present. 

If the license is not there or it is invalid then plugin does not work and it displays warning message in javascript console in your browser. 

If it does not help then please contact us directly at support(at)gebsun(dot)com and we will try to investigate your case further.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 07, 2019 in Marketplace Apps

A Timeless Love Story

It started as any story starts, on a normal, rainy day.   Admin meets App, and her name was Klok2, and like any first relationship we were both trying to make it work but neither one knew what...

475 views 8 27
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you