To add to the explanation, the OnDemand infrastructure doesn't support complex add-ons such as themes, and it's not likely to in the short- to medium- term. Many of our clients that want to use Zen Foundation end up migrating from OnDemand to a hosted Confluence solution.
If keeping that "in the cloud" is desired, there are several experienced Confluence providers that can do this for you. Feel free to create a ticket at https://brikit.atlassian.netand let us know what country you're in, we can point you toward a provider in your market.
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