We are using the Notification Assistant for JIRA to send emails when critical customer issues are created. We also add other email addresses that are firstname.lastname@example.org to send via SMS to our phones but those messages are hard to read because it doesn't handle HTML formatting well. Is there a way to create a new email template for these SMS messages that isn't HTML but does include fields from the ticket? How might this be done?
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
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