Our staff members submit support requests to our helpdesk team through our JIRA instance. The helpdesk team would like to measure our staff members' satisfaction with the support they receive by means of NPS surveys. They are interested in the NPS for JIRA plugin, but that means they would need to offer the survey to users of our JIRA instance, the same instance that would be collecting the survey responses. Is this possible?
I realize that Service Desk offers a Customer Satisfaction feature, but they are interested in NPS for JIRA nonetheless.
It started as any story starts, on a normal, rainy day. Admin meets App, and her name was Klok2, and like any first relationship we were both trying to make it work but neither one knew what...
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