Can NPS for JIRA surveys be offered to users of your JIRA instance?

Our staff members submit support requests to our helpdesk team through our JIRA instance. The helpdesk team would like to measure our staff members' satisfaction with the support they receive by means of NPS surveys. They are interested in the NPS for JIRA plugin, but that means they would need to offer the survey to users of our JIRA instance, the same instance that would be collecting the survey responses. Is this possible? 

I realize that Service Desk offers a Customer Satisfaction feature, but they are interested in NPS for JIRA nonetheless.

Thanks,

Dave

2 answers

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Andreas Knecht Community Champion Mar 05, 2017

Hi Dave,

this sounds similar to https://codebarrel.atlassian.net/browse/NPSJ-11 (NPS in e-mail, but really it's about JIRA itself hosting the survey).  That's also not possible at the moment unfortunately.

Cheers,
 Andreas

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Thanks for clarifying this. I appreciate your reponse. 

Best regards, 

Dave

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