Can JEMH route emails based on word matching in the content?

Hello,

I would like to know how to transfer automatically an issue in the right project according to what is written in the mail support (itsupport@example.com).

For example, an email sent by a user on the support mail with the word Windows in the email body is transferred to the IT Support project and not in the SAP project.

Thanks for your help!

Best Regards

2 answers

1 accepted

Hi Gregory, routing by content word match is not yet a feature. I've logged it as https://studio.plugins.atlassian.com/browse/JEMH-1024

Currently, routing is possible through:

Project Mapping:

  • 1. Sender/recipient address
  • 2. Group membership of a JIRA user associated with a particulr remote user email address.

Project Auto Assign:

  • Where the incoming addressee matches a JIRA project key.

New features like this will be targetting a 1.3.x release, 1.2.x is now in maintenance.

Im thinking around end of November/Early December latest, I have many things to add, lots of LDAP fun, as you will see! Existing releases are just getting bugfixes now, feature frenzy over!

Thanks for your response!

By chance, do you know when version 1.3 will be available?

Regards

Perfect!

Thanks for your help! We will wait for the next release.

Regards

Hi Andy,

Do you have some news about the implementation of the version 1.3?

Regards

Hi Gregory. I will be roughly trippling time spent on developing from next week onward, this should push development along nicely, I'd hope that I can get a 1.3 release mid dec, there are some chunky new features, once released I'll be looking at feature requests such as this.

Is this possible currently using the @project tag within an email?

Hi Marcus, yes Directives can be used to nominate a project or pretty much anything else. This question relates to routing to project based on keyword matches, that aren't Directives, so its a bit different.

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