I would like to know how to transfer automatically an issue in the right project according to what is written in the mail support (email@example.com).
For example, an email sent by a user on the support mail with the word Windows in the email body is transferred to the IT Support project and not in the SAP project.
Thanks for your help!
Hi Gregory, routing by content word match is not yet a feature. I've logged it as https://studio.plugins.atlassian.com/browse/JEMH-1024
Currently, routing is possible through:
Project Auto Assign:
New features like this will be targetting a 1.3.x release, 1.2.x is now in maintenance.
Hi Gregory. I will be roughly trippling time spent on developing from next week onward, this should push development along nicely, I'd hope that I can get a 1.3 release mid dec, there are some chunky new features, once released I'll be looking at feature requests such as this.
Hi all! My name is Miles and I work on the Marketplace team. We’re looking for better ways to recommend and suggest apps that are truly crowd favorites, so of course we wanted to poll the Community. ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs