I would like to know how to transfer automatically an issue in the right project according to what is written in the mail support (firstname.lastname@example.org).
For example, an email sent by a user on the support mail with the word Windows in the email body is transferred to the IT Support project and not in the SAP project.
Thanks for your help!
Hi Gregory, routing by content word match is not yet a feature. I've logged it as https://studio.plugins.atlassian.com/browse/JEMH-1024
Currently, routing is possible through:
Project Auto Assign:
New features like this will be targetting a 1.3.x release, 1.2.x is now in maintenance.
Hi Gregory. I will be roughly trippling time spent on developing from next week onward, this should push development along nicely, I'd hope that I can get a 1.3 release mid dec, there are some chunky new features, once released I'll be looking at feature requests such as this.
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