This is an excellent add-on it does exactly what we require, the only pesky thing is that our support people forget to hit the "First Response" button.
We use the "Email This Issue" plugin, it would be great if sending an email causes the "First Response" to be set.
It started as any story starts, on a normal, rainy day. Admin meets App, and her name was Klok2, and like any first relationship we were both trying to make it work but neither one knew what...
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