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I want to use the send email action in Automation for JIRA. Can I address the email to a group, and if so how?
Hi Dave,
Sadly this also isn't possible yet. Once again it's a good suggestion and I've raised https://codebarrel.atlassian.net/browse/AUT-206 for now to track this! We should really add support for a number of items to the 'to' field: User picker, group picker, user & group custom field picker.
Cheers,
Andreas
Hi,
I'm not sure if this is what you are talking about but is there an option within JIRA to add a button into a ticket that will send a standardised e-mail to an e-mail address?
What I'm looking for is that when we have a P1, if after Triage it is decided that it is still a P1, JIRA has an option within that ticket to send the initial Major Incident comms to a specified group e-mail address. Hoping to save the time of having to open Outlook, load the e-mail template, change the details to be relevant to this P1, and then send.
Is this possible?
Thanks,
Adam
Hi Adam,
So with Automation for JIRA, you can setup a rule for this case that looks like this:
Hope this helps!
Cheers,
Andreas
Hi, Andreas.
That's great, thanks. That is a big help.
A follow up question, can you specify the e-mail address that the e-mail comes FROM and what details can/will be contained in that e-mail?
Regards,
Adam
Hi Adam,
We actually just shipped some fixes around this. Please see https://blog.codebarrel.io/set-e-mail-reply-to-and-from-addresses-a44f3884fd0 for more details.
The short answer:
Cheers,
Andreas
Hi guys,
Probably not the place, but correct me if I am wrong.
Looking to actually send email to the issue Reporter with something like {{reporter}} in the email field or @reporter mention in a comment. Either way it should solve.
What we want to do is to all issues which are pending customer feedback, we send a reminder every two or three days, depending on the Priority of the issue.
Appreciate any help you can provide.
Thanks,
Pedro
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