Can Automation for JIRA send an email to a group

[Dave Paulson]

I want to use the send email action in Automation  for JIRA. Can I address the email to a group, and if so how?

[Andreas Knecht]

Hi Dave,

Sadly this also isn't possible yet. Once again it's a good suggestion and I've raised https://codebarrel.atlassian.net/browse/AUT-206 for now to track this! We should really add support for a number of items to the 'to' field: User picker, group picker, user & group custom field picker.

Cheers,

  Andreas

[Dave Paulson]

Dang it, Andreas!

Now you're down to 108% out of a possible 100%. I'm watching the new issue. I hope to see it rise and get addressed.

Thanks,
Dave 

[Adam Fishlock]

Hi,

I'm not sure if this is what you are talking about but is there an option within JIRA to add a button into a ticket that will send a standardised e-mail to an e-mail address?

What I'm looking for is that when we have a P1, if after Triage it is decided that it is still a P1, JIRA has an option within that ticket to send the initial Major Incident comms to a specified group e-mail address. Hoping to save the time of having to open Outlook, load the e-mail template, change the details to be relevant to this P1, and then send. 

Is this possible?

Thanks,

Adam

[Andreas Knecht]

Hi Adam,

So with Automation for JIRA, you can setup a rule for this case that looks like this:

• Trigger: Manual trigger (this add's a button to the issue in issue operations in server or in a panel in cloud)
• Action: Send e-mail.  Then in this action simply use your group e-mail address as the 'to' address.

Hope this helps!

Cheers,
  Andreas

[Adam Fishlock]

Hi, Andreas.

That's great, thanks. That is a big help.

A follow up question, can you specify the e-mail address that the e-mail comes FROM and what details can/will be contained in that e-mail?

Regards,

Adam

[Andreas Knecht]

Hi Adam,

We actually just shipped some fixes around this. Please see https://blog.codebarrel.io/set-e-mail-reply-to-and-from-addresses-a44f3884fd0 for more details.

The short answer:

• In server yes, you can set both from and reply-to
• In cloud, you can only set the reply-to address.  Setting the from address causes issues with SPAM filters so we can't allow this.

Cheers,

  Andreas

[Pedro Fonseca]

Hi guys,

Probably not the place, but correct me if I am wrong.

Looking to actually send email to the issue Reporter with something like {{reporter}} in the email field or @reporter mention in a comment. Either way it should solve.

What we want to do is to all issues which are pending customer feedback, we send a reminder every two or three days, depending on the Priority of the issue.

Appreciate any help you can provide.

Thanks,

Pedro