CSAT survey to include issue link in email

Does anyone know how to include a link to the issue that the user is being asked to rate? The email shows the title of the issue, issue number, and links to the survey, but I would also like to have a hyperlink to the issue itself for the user to review. 


1 answer

1 accepted

Guess I just needed to revisit it today, to find the answer. I seem to be doing that a lot. Burning out one day, asking a question in a community and finding the answer a few minutes later. 

Using the hyperlink feature from the email summary and inserting this:



Tom I'm New Here Dec 09, 2017

Hi @Jennie Sheridan,

In the future, you can ask a question on our support service desk here: https://candylio.atlassian.net/servicedesk/customer/portal/9

We are happy to help :)

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