CSAT survey to include issue link in email

Does anyone know how to include a link to the issue that the user is being asked to rate? The email shows the title of the issue, issue number, and links to the survey, but I would also like to have a hyperlink to the issue itself for the user to review. 


1 answer

1 accepted

Accepted Answer
0 votes

Guess I just needed to revisit it today, to find the answer. I seem to be doing that a lot. Burning out one day, asking a question in a community and finding the answer a few minutes later. 

Using the hyperlink feature from the email summary and inserting this:



Hi @Jennie Sheridan,

In the future, you can ask a question on our support service desk here: https://candylio.atlassian.net/servicedesk/customer/portal/9

We are happy to help :)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 11, 2018 in Marketplace Apps

You + one app + a desert island...

Hi all! My name is Miles and I work on the Marketplace team. We’re looking for better ways to recommend and suggest apps that are truly crowd favorites, so of course we wanted to poll the Community. ...

3,379 views 6 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you