CSAT survey to include issue link in email

Does anyone know how to include a link to the issue that the user is being asked to rate? The email shows the title of the issue, issue number, and links to the survey, but I would also like to have a hyperlink to the issue itself for the user to review. 

 

1 answer

1 accepted

Guess I just needed to revisit it today, to find the answer. I seem to be doing that a lot. Burning out one day, asking a question in a community and finding the answer a few minutes later. 

Using the hyperlink feature from the email summary and inserting this:

 

[${issue.getKey()}|$baseUrl/browse/$issue.key]

Tom I'm New Here Dec 09, 2017

Hi @Jennie Sheridan,

In the future, you can ask a question on our support service desk here: https://candylio.atlassian.net/servicedesk/customer/portal/9

We are happy to help :)

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

252 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you