COT - how to transfer parent ticket fields to subtask? Not working

COT is setup and working.

Currently I am auto-generating several custom sub-tasks based on a multi-check box field value in the parent ticket.

Issue I am trying to problem solve is how to copy(transfer) parent field values to the custom fields setup in the Sub Task?

I can get the custom field value to transfer to the description using %Voice Over% in the description field, but how do I copy/transfer over all the custom fields & field values to the new ticket? I have tried to follow the instructions explicility, however %Voice Over% in the "parent custom fields to copy" field doesn't produce any results, and "Voice Over" without % as you illustrate in your example doc produces a NULL error.

Please assist and thankyou.

3 answers

1 accepted

This widget could not be displayed.

This was a custom field issue. Need to make sure that the custom fields have been associated with the correct screens related to the subtasks.

This widget could not be displayed.

Okay, I'm able to transfer 3 fields using the preset fields. But I have 8 custom fields that need to be transferred. Is the best suggestion to do this directly via the XML?

Thoughts would be most welcome here.

This widget could not be displayed.
  1. %Voice Over% is replaced with the string representation of the Voice Over custom field value.
  2. The parent custom fields to copy is a comma separated list of custom field names or ids - don't use % here
  3. You should be able to specify all 8 fields in the parent custom fields to copy field.
  4. Open an issue if you are still having difficulties

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 22, 2018 in Marketplace Apps

How a Marketplace app tech team is achieving gender diversity

Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...

425 views 3 17
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you