CFR Part 11 E-Signatures Reports License is not valid

I just added an evaluation version of Part 11 Compliance E-Signatures for JIRA but when I click on configure it reports the following message:

You do not have a valid license installed or the license has expired.

I have uninstalled and reinstalled the plug-in and restarted the server. we're runing version 5.1 of Jira.

Is there any way of find out what is could be causing the issue?

1 answer

Hi Shane -

Just tested this with the latest JIRA release 5.1.4 and it worked.

Did you pull an Evaluation license - and it expired?

Maybe you can try to pull another from the Marketplace?

Please email to if you still can't get this running and we will hunt down the problem for you!



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Apr 10, 2018 in Marketplace Apps

Learn about how Stefan K. built one of the *first ever* Marketplace apps

In this post you will discover more about the evolution of K15t software, some big topics they're currently focusing on in the app space, and a rare (not not funny!) photo of founders Mike Cannon-Bro...

12,277 views 11 24
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you