Both Big Gantt does not allow export with Big Template

Hi,

we are using Big Gantt in Jira-Cloud. Additional we installed Big Template.

03.JPGNow we try to export out of Big Gantt using the export button.

01.JPG

We get allways an error message that this functin need an additional add on.

02.JPGBut as you can see above the add on is already installed.

Any idea what I need to do?

Thanks :-)

 

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