We are currently evaluating gantt plugins for JIRA and BigPicture is one of the best we've seen so far. We have a couple questions regarding the development roadmap for the tool itself:
First, MSP-like leveling will be introduced, it's already in our backlog: https://softwareplant.com/jira/browse/GANTT-255
As for the permissions issue, while adding new types of Roles is indeed in the global administration, to add Teams and assign existing Roles to resources you should not need JIRA admin rights. Admin of the Program itself (not all, just this particular one) in our plugin's permissions should suffice.
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