Better way to communicate that an add-on is free, but not necessarily the service?

Recently, we received a complaint from a customer who had purchased JIRA OnDemand. On the Marketplace page for our add-on (Flowdock for JIRA), it says "This add-on is free and pre-installed on your OnDemand instance.", and the customer believed that Flowdock is free as well. When they learned that Flowdock (the service) is not free, it resulted in disappointment towards both JIRA and Flowdock.

Would it be possible to somehow improve the copy on the Marketplace page to better communicate that even though an add-on might be free, the integrated service might not be?

1 answer

1 accepted

1 vote
Accepted answer
Dave Meyer Atlassian Team Dec 12, 2013

Hi Ville,

Could you indicate this by slightly modifying how you describe your add-on in the Marketplace. Perhaps rename it "Flowdock Connector for JIRA"?

That said, we never want to create unnecessary confusion. We'll look at ways to clarify this on the Marketplace.

Cheers,

Dave

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Oct 31, 2018 in Marketplace Apps

Marketplace Spotlight: Zephyr

Hello Atlassian Community! Each month, we run a series of Spotlights to highlight Marketplace vendors and apps that our team thinks this Community would find valuable. In last month's Spotlig...

335 views 0 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you