Recently, we received a complaint from a customer who had purchased JIRA OnDemand. On the Marketplace page for our add-on (Flowdock for JIRA), it says "This add-on is free and pre-installed on your OnDemand instance.", and the customer believed that Flowdock is free as well. When they learned that Flowdock (the service) is not free, it resulted in disappointment towards both JIRA and Flowdock.
Would it be possible to somehow improve the copy on the Marketplace page to better communicate that even though an add-on might be free, the integrated service might not be?
Could you indicate this by slightly modifying how you describe your add-on in the Marketplace. Perhaps rename it "Flowdock Connector for JIRA"?
That said, we never want to create unnecessary confusion. We'll look at ways to clarify this on the Marketplace.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
This September 6-7, hundreds of Atlassian App developers will flock to Barcelona Spain to build skills, discover product roadmaps, meet face-to-face with the Atlassian team, and learn how to extend t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs