Automation for JIRA proxy timeout

[Suzanne Nieuwenhuizen]

We are experiencing a timeout when accessing Automation for JIRA at variable times of the day. Times when the attached proxy message appears are more likely to be between 9 and 10am and/or 3-5pm. 

The interface will appear to work perfectly in one moment and then timeout in the next. Is there a reason why we would be experiencing these timeouts? and anything we can do to prevent them from occurring?

[Nick Menere]

Hey Suzanne,

I have never encountered this before. I am not sure they are timeouts but they could be.

It could be this - https://confluence.atlassian.com/jirakb/receive-an-error-reading-from-remote-server-644874989.html

If not, I think this may be better suited to a support case as I think there may be clues in the Jira logs as to why this is happening.

Are you are able to raise a support request at - https://codebarrel.atlassian.net/servicedesk/customer/portal/1

And attach a support zip to that issue - https://confluence.atlassian.com/support/create-a-support-zip-790796819.html

Cheers,

Nick Menere [Code Barrel]

Automation for Jira

[Suzanne Nieuwenhuizen]

Hi Nick, 

Thanks for your reply, the support request and zip files are being lodged now.