Hi, dear community!
Is it possible in Service Desk Cloud to set automatically "date of reaction" (time between creating the taks and the first comment) and "date of resolve" (time + 16 hours starting with first comment) when the customer create the request from the portal?
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
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