Hi, dear community!
Is it possible in Service Desk Cloud to set automatically "date of reaction" (time between creating the taks and the first comment) and "date of resolve" (time + 16 hours starting with first comment) when the customer create the request from the portal?
Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...
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