Automatic ticket escalation

New with Jira

Is it possible to have a ticket move up in priority based on a time frame, say after 48 hrs the ticket will move from Standard priority to Medium. Then again in another 48 hrs move from Medium to High. I would like to do this in a Kanban board if possible. I have created the board already. Thx


2 answers

This widget could not be displayed.

Hi Michael,

It looks like you're going to need an add-on such as ScriptRunner to do this.  Take a look at the Communities posts Automatically change priority based on due date for more information and ideas.



Thx Brandon I'll check out those posts.

This widget could not be displayed.
Susan Hauth Community Champion Dec 21, 2017

Hi Michael,

You could use SLAs (but you might need to figure out how to restart it), but set it for 48 hours and if breaches then you can set up automation to catch that breach and edits the priority of the request. 


Susan I have no idea how to even go about doing that. Can you point me in the right direction. thx

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Jul 25, 2018 in Marketplace Apps

Jira Cloud and Bitbucket Cloud Integration with Microsoft Teams

One of the newest products in the Microsoft family - Microsoft Teams,  is a chat-based hub for teamwork that integrates all the people, content, and tools your team needs to be more engaged and ...

717 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you