We use ZenDesk as part of our support but have to escalate tickets to Dev via the Jira integration.
These land in the backlog, but I want to automatically place them within an Epic that we are using for escalations.
What are the best options with Jira cloud for doing this?
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
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