Atlassian's Support Workflow

It would be useful if Atlassian would share its CSP Confluence Support Workflow as a Workflow Bundle.

2 answers

1 accepted

1 vote
Accepted answer

Hi Martin,

We don't generally share our internal workflows.

However, we do have several resources which you can reference that may help you.

How Atlassian uses JIRA for support - Specifically the page on workflows.

Hope this helps.

Ok, thanks Ryan. I was just hoping to save some work!

Best, M.

For future reference: you can also use the Status Updater for JIRA add-on to automate workflow transitions, which is part of the Atlassian support workflow. It works with JQL-based triggers, which can include date comparisions. Upon transitioning workflow a comment can be added to the issue with information about why it was updated. You can use this to implement the support workflow "Waiting for Customer" -> "Pending Closure" -> "Closed" transitions.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Oct 31, 2018 in Marketplace Apps

Marketplace Spotlight: Zephyr

Hello Atlassian Community! Each month, we run a series of Spotlights to highlight Marketplace vendors and apps that our team thinks this Community would find valuable. In last month's Spotlig...

325 views 0 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you