It would be useful if Atlassian would share its CSP Confluence Support Workflow as a Workflow Bundle.

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Ok, thanks Ryan. I was just hoping to save some work!

Best, M.

For future reference: you can also use the Status Updater for JIRA add-on to automate workflow transitions, which is part of the Atlassian support workflow. It works with JQL-based triggers, which can include date comparisions. Upon transitioning workflow a comment can be added to the issue with information about why it was updated. You can use this to implement the support workflow "Waiting for Customer" -> "Pending Closure" -> "Closed" transitions.

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