We don't generally share our internal workflows.
However, we do have several resources which you can reference that may help you.
Hope this helps.
For future reference: you can also use the Status Updater for JIRA add-on to automate workflow transitions, which is part of the Atlassian support workflow. It works with JQL-based triggers, which can include date comparisions. Upon transitioning workflow a comment can be added to the issue with information about why it was updated. You can use this to implement the support workflow "Waiting for Customer" -> "Pending Closure" -> "Closed" transitions.
Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...
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