I recently downloaded and installed JIRA 5.1.3.
On my first attempt to use UPM to install a new plugin I got the error message: "Atlassian Marketplace server is not reachable" (And, of course, no Plugins are visible at all on the page.)
I am the JIRA admin but not the Administrator on the Server (Windows). I believe it is behind a quite restrictive firewall. However, from a web browser on the server I am able to successfully navigate to https://marketplace.atlassian.com. Ping is disabled and Traceroute is not installed. (Like I said, they are quite restrictive around here.)
I see no informative information about this issue in atlassian-jira.log.
I have submitted a ticket to my company's Cyber Security department, to see if they can help me. But they have no experience with Atlassian products at all, so I would like to find out from this forum what information they might need to pinpoint the problem.
We had similar problems. We solved it by adding the marketplace ssl certificates to our keystore.
This is a step by step for Linux, you should be able to google the corresponding commands for your Windows server version:
cd /path/to/your/keystore openssl s_client -connect marketplace.atlassian.com:443 > marketplace.atlassian.com:443.cert ^C openssl s_client -connect plugins.atlassian.com:443 > plugins.atlassian.com:443.cert ^C vi marketplace.atlassian.com:443.cert plugins.atlassian.com:443.cert # Delete everything before the "BEGIN CERTIFICATE" line and everything after the "END CERTIFICATE" line keytool -import -alias marketplace.atlassian.com:443 -keystore your-keystore-file-name -file marketplace.atlassian.com:443.cert keytool -import -alias plugins.atlassian.com:443 -keystore your-keystore-file-name -file plugins.atlassian.com:443.cert
Hope this helps.
Found another link that might be useful. https://confluence.atlassian.com/display/UPM/Problems+Connecting+to+the+Atlassian+Marketplace
I have the same problem after upgrading my Jira production server from 4.4.4 to 5.2.5 version. No problem after upgrading the test server !
I wish to try the procedure described in this answer but where is "
/path/to/your/keystore" on a Linux server ? Is it in Jira installation directory ?
It was caused by a security config on our networks. Production server is on DMZ and ssl protocol was blocked.
Problem solved for me.
Thanks, Harry, but I'm hesitant to downgrade. It seems like a fairly invasive change for such a small issue, and I don't see any indication in the 5.1.3 release notes suggesting any modifications were made in that section of code. But I will take your suggestion under consideration. Thanks.
I am getting the exact same problem.
JIRA = v5.2.0
UPM = v2.7.10 (had to upgrade manually and restart the JIRA service)
The log has an interesting exception: value failed: missing required JSON property: expertDiscountOptOut
2012-12-12 12:52:17,988 http-bio-8080-exec-1 WARN xxxx 772x298x2 8g1c8y aaa.bbb.ccc.ddd,127.0.0.1 /rest/plugins/1.0/available/featured [upm.rest.resources.FeaturedPluginCollectionResource] Failed to get featured plugins com.atlassian.marketplace.client.MpacException$InvalidResponseError: Instantiation of [simple type, class com.atlassian.marketplace.client.model.Pricing] value failed: missing required JSON property: expertDiscountOptOut at com.atlassian.marketplace.client.impl.JsonEntityEncoding.decode(JsonEntityEncoding.java:40) at com.atlassian.marketplace.client.impl.DefaultMarketplaceClient.decode(DefaultMarketplaceClient.java:227) at com.atlassian.marketplace.client.impl.DefaultMarketplaceClient.getEntity(DefaultMarketplaceClient.java:125) at com.atlassian.marketplace.client.impl.PluginsImpl.getMorePlugins(PluginsImpl.java:82)
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