As a system administrator, why can I not see all the story maps anymore after upgrade to 1.8.4?

 

10 answers

Hi,

Do you use Jira Cloud or Jira Server?

Which Jira Version do you use?

Please ensure that the latest version is installed.

Could do you explain me more exactly, what you can not see? Map menu, Map content... 

Can you please send me your Browser log or screenshot of the error tag?

In Google Chrome for example, press F12 then change to the console tag and refresh the page.

Gianni

which was your previous version?

bit-storymap-2.7.6

this upgrade step includes a db move from an external storage to your internal JIRA server. In this way there is no need to request external resources anymore. 

however there has been performed an automated import, which keeps your data in sync.

do you think you lost the data or do you think you have no access as administrator? (Administrators only have access if it has been granted explicitly)

Sorry Florian.  I made a typo we are on 2.8.4 and we upgraded from 2.7.6.  There was not external storage change.  Please advised.

do you think you lost the data (in this case we can recover it) or do you think you have no access as administrator? (Administrators only have access if it has been granted explicitly)

I don't know what the problem is.  We were on 2.7.6 and I saw a lot of maps.  After upgrade to 2.8.4 I only see a few maps.

An assumption would be, that you have reverse proxies, which does not allow double slashes in URLs and may convert http://{{yourJiraHost}}/jira/plugins/servlet/bit-storage/storymap/maps// into http://{{yourJiraHost}}/jira/plugins/servlet/bit-storage/storymap/maps/
Compare our related ticket: https://bauer-it.atlassian.net/browse/KI-15

Otherwise please make sure "administrator" group is explicitly part of the  User Story Map's access rules.

How can I enforce administrator group is explicitly part of User Story Maps access rules when each user create their own story map?

If they do not add the admin group, how can I remediate?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Published Apr 19, 2018 in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

366 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you