I cannot approve a request using the syntax in the documentation:
I have the Outgoing and Incoming mail servers setup. The from address and the incoming mail server account are the same. I've tried both pop and imap for the incoming. I also configured the mail handler as per the instructions.
The emails you have sent to me are helpful.
I suppose that you are encountering this problem because the approver's email coincides with the email account you have configured in your Mail Servers.
In fact, the Incoming Mail handler listens the incoming email event so, if you reply to the 'Approval required' email and then open the sent email, the listener has no time to capture the 'incoming email' event.
In order to execute an appropriate test I suggest configuring an approver having a different email account and not open the incoming email of the account set on the Mail Servers.
Let me know.
in order to be able to support you, I need to review your Mail handler, Outgoing and Incoming mail servers setup. Can you please send me the related screenshots?
Moreover, can you forward to my email address (firstname.lastname@example.org) the 'Approval required' email and the response e-mail?
Other useful information are Browser, JIRA version, Database, Herzum add-on version, Approval and Approval Mapping setup.
According to my last comment, I need to review:
This information is needed to verify if the approval flow via e-mail does exactly conform the expectations.
Additionally, I suggest:
Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...
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