Approval updates not being retained

Hi Herzum,

I was wondering if there is a maximum amount of status transitions a workflow can have with the herzum approval plugin.  I have a rather complex workflow with 52 status transition possibilities in total. When i deactivate an approval via the define approvals section of herzum the change will go into effect when i click the "save and close" and be seen immediately in the JIRA issue as desired.  I can transition to the next status without issue.  However when i create a new issue and get to the location in the workflow where i previously removed the approval it will be back.  I only noticed this as of recently which is when the size of the workflow grew very large. 

Please assist. 

Thank you,

Mike

 

 

2 answers

1 accepted

1 vote
Accepted answer

I suppose that there is a misunderstanding on the 'Define approval' functionality.

The Approval Mapping allows to set approvals for all issues belonging to a Project and issue type.
The Define Approval allows to set approvals for a single issue also overwriting an Approval Mapping configuration.

The documentation detailing the topics is listed below:
- https://chicago.herzum.com/confluence/display/HAP/Configure+an+Approval+Mapping
- https://chicago.herzum.com/confluence/display/HAP/Configure+an+overall+Approval+Mapping
- https://chicago.herzum.com/confluence/display/HAP/Define+Approvals+for+an+issue.

You reports that the Define Approval settings on an issue is not active on a new issue but it is the expected behavior.

In order to remove the approval on each new created issue you must modify the Approval Mapping associated to the Project/Issue type the issues belong to.

I hope it helps.

Please, let me know if it fixes your problem.

Regards

Thank you Antonella I am now working!  It turns out i wasn't updating the Approval Mapping in the correct location.  When i updated within the issue by clicking the "Define Approvals" button (can be seen with admin rights) the changes i made did not stick.  When i went in through the Add-ons -->Approval Mapping Configuration and did the changes through my project they changes did stick giving me the changes i desired.    

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Oct 31, 2018 in Marketplace Apps

Marketplace Spotlight: Zephyr

Hello Atlassian Community! Each month, we run a series of Spotlights to highlight Marketplace vendors and apps that our team thinks this Community would find valuable. In last month's Spotlig...

355 views 0 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you