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Please help me with the following; I am getting a rendering error once I select the "approval history tab". This happens with 10% of tickets, the others are displayed properly.
I cannot reproduce it. Any idea why this happens?
I've checked the history of the issues affected by this problem, and all changes (both approvals and other changes) have been made by existing users.
I've had a look at the logs but aren't much information, here's the logs printed when I loaded the Approval History tab on two different issues:
2015-12-11 10:29:28,350 ajp-bio-8009-exec-2817 WARN stefano.luperto 629x79806x1 omfq24 10.52.0.1 /browse/RFC-13665 [com.atlassian.ozymandias.SafePluginPointAccess] Unable to run plugin code because of 'java.lang.NullPointerException - null'.
2015-12-11 10:29:28,350 ajp-bio-8009-exec-2817 ERROR stefano.luperto 629x79806x1 omfq24 10.52.0.1 /browse/RFC-13665 [jira.plugin.issuetabpanel.IssueTabPanelInvokerImpl] Exception thrown while trying to call getActions() for com.herzum.jira.plugin.approval.herzum-approval-plugin:herzum-approval-tabpanel (Show Approval History in tab panel)
2015-12-11 10:29:58,074 ajp-bio-8009-exec-2817 WARN stefano.luperto 629x79807x1 omfq24 10.52.0.1 /browse/RFC-13667 [com.atlassian.ozymandias.SafePluginPointAccess] Unable to run plugin code because of 'java.lang.NullPointerException - null'.
2015-12-11 10:29:58,074 ajp-bio-8009-exec-2817 ERROR stefano.luperto 629x79807x1 omfq24 10.52.0.1 /browse/RFC-13667 [jira.plugin.issuetabpanel.IssueTabPanelInvokerImpl] Exception thrown while trying to call getActions() for com.herzum.jira.plugin.approval.herzum-approval-plugin:herzum-approval-tabpanel (Show Approval History in tab panel)
Thank you for your help,
Can you please run on your database the following sql script by just replacing 'DBname'.
SELECT DBname.AO_D195E9_APPROVAL_HISTORY.* FROM DBname.AO_D195E9_APPROVAL_HISTORY inner join DBname.jiraissue on DBname.AO_D195E9_APPROVAL_HISTORY.ISSUE_ID=DBname.jiraissue.ID inner join DBname.project on (DBname.project.ID= DBname.jiraissue.project) where DBname.project.pkey= ' RFC ' and DBname.jiraissue.issuenum= '13665';
The 'Executor' must be an username existing on your JIRA instance.
Then, replace the issuenum value with one belonging to an issue having the same project/issue type/source status/transition of the previous one, where the Approval history is displayed properly.
I need the output of all the two queries.
Please, if the logs reports additional information, following the 'Exception thrown while trying to call getActions()', send it to me too.
I ran both queries, see the results. One for the rendering issue and one for a ticket showing no issues.
I expect that the imminent version 3.3 is going to fix the 'Error Rendering' on the Approval History.
The estimated due date (December 16) has a few days delay.
The request for publishing has been opened today. It should not take long for Marketplace availability.
I installed the plugin and all worked:
Just one concern; what if somebody approved and his account will get disabled or deleted? Will this history tab than get changed as well? Especially for audit purposes? Can you explain how this works?
The add-on behavior, with respect to the two scenarios, is the same then JIRA Activity stream and Issue History tabs:
The screenshots below illustrate the two scenarios.
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