Approval replies on reporter's email

Good Afternoon,

We would like to find a way how reporters can receive an email notification after an approval request has been approved or not.

Right now only the assigner receives them and we would like to add the reporter as well. Can you please give us some tips on how to do this?

Cheers,
Jason

9 answers

Hi Jason,

the next add-on, version 2.6, is going to provide a flexible way to configure the desired recipients (including reporter) of the notifications that are sent when an approval replies to an approval request.  

I will keep you posted.


Regards,

Antonella

Hi Jason,
the just released version 2.6 allows to customize the desired recipients of the e-mail reply via the Approval reply notification Administration screen.

Please, review https://chicago.herzum.com/confluence/display/HAP/Approval+reply+notification+Administration for further information on this setting.

Best Regards,

Antonella

Thanks Antonella,

I will proceed with the update later this week. Have a nice day

-Jason

Hi Antonella,

This feature to allow to customize recipients of the email reply is a good feature (as a start). 

 

However, as mentioned in your documentation "By default when an user click on one of the action buttons (Approve, Reject, Cancel) or just reply via e-mail, an email notification is sent to the Assignee and to the users having been set as approvals.

The Approval reply notification Administration screen allows to overwrite the default notification behavior, infact, the system administrator can manage the recipients of the notifications in addition to the users having been set as approvals."

 

We would actually like to see whether it would be possible to configure to truly "overwrite" the default notification behaviour to select recipients ("instead of" rather than "in addition" to the default notification behaviour). In particular, we don't necessarilly want each and every approver to notified after each approvers response. For example we have in our case a list of 36 approvers - and in this case, we don't want them to effectively be notified after each update (otherwise the approver may expect to get minimum 35+ email notifications for each approval). Perhaps only the Assignee "may" be appropriate in this scenario.

 

Hi Heng,
the next version 2.8 will extend the Approval reply notification customizability to meet your requirement.

I will keep you posted.

Best Regards,

Antonella

Hi Heng,
the just released version 2.8 allows to customize the desired recipients of the e-mail reply also for users having been set as approvals.

Please, review https://chicago.herzum.com/confluence/display/HAP/Approval+reply+notification+Administration for further information on this setting.

Best Regards,

Antonella

Hi Antonella,

 

I have tried version 2.8 (with JIRA 6.4.7).

  • However, we are experiencing some trouble with the screen rendering properly on IE9 (Version 9.0.8112.16421) ... unfortunately, this is our current Company's SOE Browser (with compatibility mode off):

IE9.PNG

 

  • Seems to work fine on Chrome (Version 43.0.2357.132 m):

  Chrome.PNG

  • Both screenshots are taken from the same issue with different screen rendering results.
  • Functionaility-wise, the configuration of the notifications are working as expected.
  • We have had no issues with previous versions of Herzum Approval plug-in (2.2, 2.5, 2.6) and IE9.
  • Can you confirm that IE9 browser is supported/tested for this plug-in version?

Thanks in advance. 

The bug has been reproduced on our test environments and It's going to be fixed via our imminent version 2.8.1.
We apologize for the inconvenience.

Best Regards

Hi Heng,

the just released version 2.8.1 has fixed the Intenet Explorer 9 incompatibility issues.

Regards

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