Allow creation of Service Desk tickets only though the portal

[Robert Jober]

Would it be possible to restrict the creation of a Service Desk tickets through the Service Desk Portal only.

My idea was to add the Validation condition on create:

{request-channel-type} == "portal"

but I get this error: 

Update Workflow Transition 'Universal Validator' Validator - JIRA Parsing of the expression has failed. Please check its syntax. You entered: {request-channel-type} == &quot;portal&quot;. This expression will always evaluate to <b>false!</b> System message: Lexical error at line -1, column -1. Encountered: "-" (45), after : "{request"

Is there any other way?

Thank you in advance,

Robert

[ROY RUSSEL ROMANO]

Hi Robert, 

You can try to modify your permission scheme and remove your servicedesk team from create issue. 

Hope it helps.

As ever,

Roy