All Date fields are importing as NULL in Tableau

All Date fields (Created, Resolved, etc) are being imported as NULL. This makes it impossible to see trends for issues.

2 answers

Hello!

Thank you for contacting us. Please let us know your tableau version to help us investigate.

Regards

All-In-One JIRA Reports

Is it possible to try the same version on Windows? 

I'm having the same problem. I'm on a Mac, and there is no Windows machines in sight.

Hello!

Please let us know the add-on version number that is installed in your JIRA.

Regards

AIO Support

 

Hello!

Please also let us know the following:

  1. your mac OS name and version
  2. Tableau desktop version
  1. macOS Sierra 10.12.3 (16D32)
  2. Tableau Desktop 10.1.4 (10100.17.0118.2108) 64-bit

 

Hello!

Thank you for providing this information. Can you please also confirm the following:

  1. Your JIRA is on version 1.2.1-AC of the add-on
  2. Dates are importing as null for the URL listed below:
    https://www.jirareports.com/jr/aio/public/tableauconnect?link=ZTU5OWI0NWYtOTc3ZS00NGFjLWEzOTAtNjI1NjgzZTM3N2Fi 

Regards

AIO Support

  1. Yes – the add-on version is "1.2.1-AC"
  2. Yes – dates are importing as `null` from that URL

Hello!

We are not able to replicate this problem with the exact same versions of Mac Os, Tableau Desktop and Add-on. Can you please share a screenshot of the created field values? 

Regards

AIO Support


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