After upgrade to JIRA 7.2.6, Zephyr license is invalid

After performing an upgrade to JIRA 7.2.6, our QA team can see their test cycles and test cases in Zephyr, but when attempting to execute the test cases they receive an error message implying that the Zephyr license has expired.  I went to the "Manage Add-on" in JIRA Admin and it shows the license is valid and doesn't expire until 4/10/17. 

If I look at the "Zephyr for JIRA" section under "Add-ons" tab in JIRA Admin, and then click on the "License" link, it shows "The following license key will not be effective since you already have a Atlassian Marketplace generated license.  Go here to delete it and then this one will be effective."

 

Following the recommendation to delete it does not enable licensing as implied.

1 answer

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Hi Jon

Thanks for your interest in Zephyr.Please note that all our Zephyr licenses and pricing are handled by Atlassian and any Zephyr license issues can be tackled by Atlassian support.We would recommend you to raise a tice with Atlassian support (https://support.atlassian.com/help/) and address this issue of yours asking them to check your licenses an error behind this.

Let us know if you need any further help from us on this

Thanks

ZephyrSupport

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