After upgrade to JIRA 7.2.6, Zephyr license is invalid

After performing an upgrade to JIRA 7.2.6, our QA team can see their test cycles and test cases in Zephyr, but when attempting to execute the test cases they receive an error message implying that the Zephyr license has expired.  I went to the "Manage Add-on" in JIRA Admin and it shows the license is valid and doesn't expire until 4/10/17. 

If I look at the "Zephyr for JIRA" section under "Add-ons" tab in JIRA Admin, and then click on the "License" link, it shows "The following license key will not be effective since you already have a Atlassian Marketplace generated license.  Go here to delete it and then this one will be effective."

 

Following the recommendation to delete it does not enable licensing as implied.

1 answer

Hi Jon

Thanks for your interest in Zephyr.Please note that all our Zephyr licenses and pricing are handled by Atlassian and any Zephyr license issues can be tackled by Atlassian support.We would recommend you to raise a tice with Atlassian support (https://support.atlassian.com/help/) and address this issue of yours asking them to check your licenses an error behind this.

Let us know if you need any further help from us on this

Thanks

ZephyrSupport

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published yesterday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

66 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you