For some reason, when people are sending @approved when replying to an approval request, nothing happens.
It used to work perfectly fine until an update was done.
I re created the approval settings for some users, re created them also on the work flow, rebooted both JIRA server and JIRA database, re-indexed both JIRA and Herzum plugin and also disabled/enabled the plugin itself.
The issue still remains.
I suppose you have meet this problem because of uninstalling the older version and installing the new one.
I was upgrading https://chicago.herzum.com/confluence/display/HAP/Herzum+Approval+-+Installation+and+Upgrade documentation to enable you not to meet this problem:
On upgrading the add-on to an up to date version, it's strongly suggested to upload the dd-on in order to maintain active the configured Approval Mail Handler.
Consider that on uninstalling and installing the add-on it's possible that configured Approval Mail Handler doesn't register so that approval via e-mail doesn't work. If you encounter this problem you need to delete the existing Mail configuration and re-create it as detailed on the HAP - Mail System Configuration guide.
I hope it helps.
Let me know.
Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...
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