Is there any errors on the screen when you try to enable it? And if you expand this add-on information, is there anything there?
Please also check if is there any related information in your $CONFLUENCE_HOME/logs/atlassian-confluence.log file when you try to enable the add-on.
Thank you for your response.
I do not have command line level access to my server - how may I get this log file? And no, there are no errors. It just takes a very long time and eventually says that it cannot enable the plugin.
"This add-on failed to enable. Refer to the logs for more information."
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