Addon Deiser Server Customer reports incompatible with addon Refined Theme for JIRA

If you use Refined Theme for JIRA, Deiser addon don't run.

Buttons don't apears in customer portal (Service Desk)

1 answer

1 accepted

1 vote

Hi @José Javier Aguado Martín

We have released a new version that should fix the issue.

Regards!

Solved!

 

(One small detail. In Spanish language accents are displayed incorrects, 'resolución' is displayed like Resolución) No problems with encoding, JIRA encoding is checked.

Best regards.

2018-01-16_0-34-01.png

And imcumplido is iNcumplido :)

Por último, si el usuario tiene muchas tareas da error en el cálculo, se queda tiempo pensando hasta que falla y da un aviso de que revises el log. Con un usuario con 92 tareas cerradas empiezan los fallos de rendimiento. En nuestro caso con 7 SLAs posibles por tarea (primera respuesta, resolución, consulta a fabricante, esperando a cliente 1, esperando a cliente 2, esperando a cliente 3, control de préstamos). Usamos los 5 últimos SLA para generar automatizaciones de flujos al llegar a un tiempo, tal vez ello influya en el addon.

Por lo demás me parece un addon brillante la verdad.

Gracias por el feedback @José Javier Aguado Martín , ya hemos corregido lo relacionado con el idioma.

Nos preocupa el tema de los errores en los cálculos, podrías enviarme el log a carlos.aparicio [at] deiser.com

Saludos

Ya te lo he enviado. Me confirmas si te ha llegado.

Un saludo y gracias.

Recibido. Muchas gracias.

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