Adding custom stop and start condition in agreement type


I wonder if it is possible to add customized stort/stop conditions in the defined aggreement types. In the documentation and in my JIRA I only see the default ones Issue assignee/resolution is set as selectable.

My scenario is:

I want a SLA field to be started/stopped when the issue is in a certain state. Using a generic event seems too general for my setup ... is there any best practice for that. Using the default events "Issue updated", etc. doesn't fit the exact constraints.

1 answer

1 accepted

Hi Johannes,

If you want to start / stop a SLA when you are in a specific state, the best thing is to create some custom events, and fire them in the appropriate transitions of your workflows(in the Post-Function). See here in JIRA documentation :</span<>>

Your custom events will then appear in the list in VertygoSLA and you will be able to start / stop VertygoSLA timers when you want.

Is it ok for you?

works fine ...

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