Adding a User Recipient doesn't generate notifications

Notifications Assistant generates emails when 'Email' recipients are added, but nothing is received by email when using the 'Users' recipient type.

Am I mis-understanding this feature or is something broken?

How do I get it to work?

1 answer

Hi Andrew,
The "Users" recipient type should definately work. We have it configured for many JIRA instances and it works perfectly as long as the JIRA User is registered with a correct email address.

Please raise a support request here or send a mail to
We will be happy to support you.

Best Regards
Tommy (CEO at Riada Labs)

Thanks Tommy!

I've created [NAFJ-47] User recipient types don't receive notification emails and attached some logs!

I think we've got an issue with our setup

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