Hey there, nicole.
Can you also try to contact the plugin vendor to seek their advice on what could be wrong with this? Maybe some configuration issue or something that you missed?
Hope this helps.
Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...
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