Action does not happen on Auto Transition Listener.


I am in trouble with the setting of Auto Transition Listener feature.

As i set is the following;

* Status is moved from "Closed" to "Reopened", when issue is commented.

  • Action ID 71
  • Event ID 6
  • Only do when current user is the following? prj-gdt-mng
  • Project Key DAISY
  • Status 6

i have verified that the specified action worked when i set the basic fields, such as Event ID,Action ID, Status,Project key.

though, when i set on the field for "Only do when current user is in the following groups?",
it does not work.

i thought that, current user is a member of the specified group,and when he/she does action, the issue status is supposed to be moved as set on the Listener.

The document seems not to be updated, so i am not sure to check if the setting is correct or not.

Please give me a help,

I am looking forward to hearing from you.



1 answer


Do you happen to have solved your problem since then? Because I am troubling with it now.

Hope to hear from you soon!

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