webhook issue with jenkins, error 500

Baztheman June 17, 2019

I am setting up bitbucket/jenkins integration and having error 500, what is this mean and how can i resolve it?

 

X-Jenkins: 2.150.1
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        Please check <a href="https://jenkins.io/redirect/issue-tracker">our bug tracker</a> to see if a similar problem has already been reported.
        If it is already reported, please vote and put a comment on it to let us gauge the impact of the problem.
        If you think this is a new issue, please file a new issue.
        When you file an issue, make sure to add the entire stack trace, along with the version of Jenkins and relevant plugins.
        <a href="https://jenkins.io/redirect/users-mailing-list">The users list</a> might be also useful in understanding what has happened.</p><h2>Stack trace</h2><pre style="margin:2em; clear:both">net.sf.json.JSONException: JSONObject["user"] not found.
	at net.sf.json.JSONObject.getString(JSONObject.java:2040)
	at com.cloudbees.jenkins.plugins.BitbucketPayloadProcessor.processPostServicePayload(BitbucketPayloadProcessor.java:143)
	at com.cloudbees.jenkins.plugins.BitbucketPayloadProcessor.processPayload(BitbucketPayloadProcessor.java:38)
	at com.cloudbees.jenkins.plugins.BitbucketHookReceiver.doIndex(BitbucketHookReceiver.java:54)
	at java.lang.invoke.MethodHandle.invokeWithArguments(MethodHandle.java:627)
	at org.kohsuke.stapler.Function$MethodFunction.invoke(Function.java:396)
	at org.kohsuke.stapler.Function$InstanceFunction.invoke(Function.java:408)
	at org.kohsuke.stapler.Function.bindAndInvoke(Function.java:212)
	at org.kohsuke.stapler.Function.bindAndInvokeAndServeResponse(Function.java:145)
	at org.kohsuke.stapler.IndexDispatcher.dispatch(IndexDispatcher.java:27)
	at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:739)
	at org.kohsuke.stapler.Stapler.invoke(Stapler.java:870)
	at org.kohsuke.stapler.MetaClass$9.dispatch(MetaClass.java:458)
	at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:739)
	at org.kohsuke.stapler.Stapler.invoke(Stapler.java:870)
	at org.kohsuke.stapler.Stapler.invoke(Stapler.java:668)
	at org.kohsuke.stapler.Stapler.service(Stapler.java:238)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
	at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:865)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1655)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:154)
	at org.jenkinsci.plugins.ssegateway.Endpoint$SSEListenChannelFilter.doFilter(Endpoint.java:243)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151)
	at io.jenkins.blueocean.ResourceCacheControl.doFilter(ResourceCacheControl.java:134)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151)
	at io.jenkins.blueocean.auth.jwt.impl.JwtAuthenticationFilter.doFilter(JwtAuthenticationFilter.java:61)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151)
	at hudson.plugins.greenballs.GreenBallFilter.doFilter(GreenBallFilter.java:58)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151)
	at hudson.plugins.audit_trail.AuditTrailFilter.doFilter(AuditTrailFilter.java:95)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151)
	at jenkins.telemetry.impl.UserLanguages$AcceptLanguageFilter.doFilter(UserLanguages.java:128)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151)
	at hudson.util.PluginServletFilter.doFilter(PluginServletFilter.java:157)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1642)
	at hudson.security.csrf.CrumbFilter.doFilter(CrumbFilter.java:64)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1642)
	at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:84)
	at hudson.security.ChainedServletFilter.doFilter(ChainedServletFilter.java:90)
	at hudson.security.HudsonFilter.doFilter(HudsonFilter.java:171)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1642)
	at org.kohsuke.stapler.compression.CompressionFilter.doFilter(CompressionFilter.java:49)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1642)
	at hudson.util.CharacterEncodingFilter.doFilter(CharacterEncodingFilter.java:82)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1642)
	at org.kohsuke.stapler.DiagnosticThreadNameFilter.doFilter(DiagnosticThreadNameFilter.java:30)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1642)
	at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:533)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:146)
	at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524)
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:257)
	at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1595)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255)
	at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1340)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:203)
	at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:473)
	at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1564)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:201)
	at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1242)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:144)
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
	at org.eclipse.jetty.server.Server.handle(Server.java:503)
	at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:364)
	at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:260)
	at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:305)
	at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103)
	at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:118)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:333)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:310)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:168)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:126)
	at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:366)
	at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:765)
	at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:683)
	at java.lang.Thread.run(Thread.java:748)
Caused: javax.servlet.ServletException
	at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:789)
	at org.kohsuke.stapler.Stapler.invoke(Stapler.java:870)
	at org.kohsuke.stapler.MetaClass$9.dispatch(MetaClass.java:458)
	at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:739)
	at org.kohsuke.stapler.Stapler.invoke(Stapler.java:870)
	at org.kohsuke.stapler.Stapler.invoke(Stapler.java:668)
	at org.kohsuke.stapler.Stapler.service(Stapler.java:238)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
	at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:865)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1655)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:154)
	at org.jenkinsci.plugins.ssegateway.Endpoint$SSEListenChannelFilter.doFilter(Endpoint.java:243)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151)
	at io.jenkins.blueocean.ResourceCacheControl.doFilter(ResourceCacheControl.java:134)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151)
	at io.jenkins.blueocean.auth.jwt.impl.JwtAuthenticationFilter.doFilter(JwtAuthenticationFilter.java:61)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151)
	at hudson.plugins.greenballs.GreenBallFilter.doFilter(GreenBallFilter.java:58)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151)
	at hudson.plugins.audit_trail.AuditTrailFilter.doFilter(AuditTrailFilter.java:95)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151)
	at jenkins.telemetry.impl.UserLanguages$AcceptLanguageFilter.doFilter(UserLanguages.java:128)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151)
	at hudson.util.PluginServletFilter.doFilter(PluginServletFilter.java:157)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1642)
	at hudson.security.csrf.CrumbFilter.doFilter(CrumbFilter.java:64)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1642)
	at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:84)
	at hudson.security.ChainedServletFilter.doFilter(ChainedServletFilter.java:90)
	at hudson.security.HudsonFilter.doFilter(HudsonFilter.java:171)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1642)
	at org.kohsuke.stapler.compression.CompressionFilter.doFilter(CompressionFilter.java:49)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1642)
	at hudson.util.CharacterEncodingFilter.doFilter(CharacterEncodingFilter.java:82)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1642)
	at org.kohsuke.stapler.DiagnosticThreadNameFilter.doFilter(DiagnosticThreadNameFilter.java:30)
	at org.eclipse.jetty.servlet.ServletHandl

2 answers

0 votes
Noman Shah May 11, 2020

I am facing the same issue any got any solution to this ?

0 votes
Ivan_Popov June 18, 2019

We have the same problems. 
Anybody know, how to solve the issue?

Ivan_Popov June 19, 2019

The ussue was solved after upgrade Jenkins and Bitbucket Plugins (Bitbucket Build Status Notifier Plugin, Bitbucket Branch Source Plugin, Bitbucket Plugin)

Willy Farrell June 25, 2019

I have the latest of all of those Bitbucket plugins and am still getting the following error:

net.sf.json.JSONException: JSONObject["user"] not found.

Any other suggestions? 

Warren_Thorp April 22, 2020

@Willy Farrell  - Did you ever resolve this? Thanks

Ivan_Popov April 22, 2020

@Warren_Thorp  just for test: try changing MTU on ethernet interface to 1400

Warren_Thorp April 26, 2020

@Ivan_Popov - can you explain the logic for this? Thanks

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